As noted in our Web site's "FAQ" area, unfortunately, due to the custom and general nature of our items, we can't accept any returns. We individually craft each item ordered, and we thoroughly describe the size and composition of each item in the individual item listings on our Web site. We're also always here to answer any questions you may have prior to your purchase.
In the past, we had customer friends change wedding themes, pry adornments off of our cake toppers (yes, really!), use the toppers, wear the garters or simply change their minds, and request a refund upon return of their item. (There are also health/sanitary issues with garter and even cake topper returns, of course - state and federal laws actually mandate a no-return policy in regard to personal/intimate-type apparel such as garters, for instance.) We're very sorry, but we hope you can understand our side of things - that's why we finally had to institute a no-return policy. Therefore, returns have to/will be immediately refused and returned to sender.
(We have heard from some customer friends in the past who had wedding themes change/had their weddings cancelled, and they reportedly had very good luck selling their items to local bridal shops/bakeries... and/or on Craigslist/eBay. So there are several options if things change and you no longer need your items...)
We're quite confident you'll be pleased with the materials and craftsmanship. We always thoroughly describe our items, so please read those individual descriptions on our Web site very carefully. And please don't hesitate to ask any questions - that's what we're here for. You may also want to read some of the unsolicited testimonials on our "Customer Comments and Testimonials" pages (link located on the left side of our Web site underneath the large "Information" heading) to see what our customer friends have to say about us. Check out the "Our Items In Action" link, as well.
However, if you're not happy with your purchase, we'll certainly work with you as much as possible to see how we can turn your frown upside down! We have no problem with that at all, because we take great pride in our items, as well as our valued customer friends. Customer service is always #1 with us.